Les engagements Air Indemnité

To meet your expectations and help you with your claim, Air Indemnité has prepared a quality charter which focuses on ten concrete and measurable commitments.

A quality customer relationship

  1. A telephone presence from Monday to Friday from 9:30 a.m. to 12:30 p.m. and 2:00 p.m. to 6:00 p.m.
  2. Personalised support by assigning you a dedicated advisor for as long as your claim procedure lasts, to answer all your questions within 24 hours in 95% of cases.
  3. Real-time follow-up throughout your case in your Air-Indemnité personal space which is automatically created when you file your complaint.

An efficient and effective service

  1. A success rate higher than 90% (subject to eligibility of the case).
  2. We will do everything in our power with the airline to make sure that your claim is quickly and amicably resolved.
  3. We guarantee you a total annual rate of satisfaction that is greater than 95%.

French know-how

  1. Our company was established under French law, with registered offices in Boulogne-Billancourt (Paris area) and our team is made up of regulatory experts.
  2. Our business is a regulated profession and we perform it in accordance with the legal provisions in force.

Our fees will be transparent and payments will be secure.

  1. Our fees will be transparent: we charge a commission (see our Terms and Conditions) of 30% of the claim settlement which we obtain for you, whatever the difficulties we encounter in treating your file. We do not charge expenses if we do not resolve the claim.
  2. Your compensation will be paid to you no later than 7 days after we receive the funds from the airline AND your will also have a secure transfer from our dedicated bank account.