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June 2015 - Compensation of the month

June 2015 - Compensation of the month

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2,400 euros in compensation obtained for a flight to Nosy Be.

Passengers can experience unforeseen difficulties during their travel, particularly when they are about to board their flight. They are protected by the laws governing air passenger flights and compensation is provided for in the event of delay, cancellation or overbooking.
 
Recently, a family of 4 people planned to spend their holidays in Nosy Be. Located in the Indian Ocean near Madagascar, it is a unique, amazing and ideal island for a peaceful holiday in the shade of coconut trees.
 
To reach their destination, the family had booked a flight from Marseilles to Nosy Be with a stopover in Antananarivo. Their departure was scheduled on a Marseilles-Antananarivo flight on 3 October 2014. On the day, the plane had a technical problem, so the airline company offered to carry the passengers two days later on a Marseilles-Antananarivo flight on 5 October 2014. As if this bad luck was not enough,  the 5 October flight was delayed and the passengers could not catch their Madagascar-Nosy Be connecting flight. The passengers were lodged by the airline company in Antananarivo while waiting for the replacement flight the following day. Finally, the family arrived Nosy Be after a 58-hour delay.
 
Following this mishap, the passengers sought compensation as provided for by European regulations ( EEC No. 261/2004 of 11 February 2004). Their request for compensation was filed with one click, on 10 February 2015, on the Air-Indemnité website and the case was settled on 8 April 2015 with a transfer of 2,400 euros to the customer's bank account. The Air Indemnité experts treated  the file quickly and obtained the compensation in less than two months, to the joy of the customers.
 
Thanks to this compensation, the family were happy again and are planning a new trip.
 
If you also experienced an excessive delay on a flight within the last 5 years, you can, like this family, file a request for compensation free of charge with one click. Do like them, exercise your rights and seek compensation on Air Indemnité.
 
Conclusion: compensation of 2,400 euros obtained in less than two months and a renewed desire to get away on a trip to the other side of the world.
 

Rédigé le 25/08/2015

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